Shipping and refunds

SHIPPING OPTIONS AND RATES (maximum order weight 2kg):

  • ECONOMY Spain and Portugal (48h-72h): €4.50
  • Balearic Islands, Canary Islands, Ceuta and Melilla : €9
  • Free shipping on orders over €45
  • Free local pickup in Donostia.

SHIPPING - GENERAL INFORMATION

  • Silento Studio is based in Donostia - San Sebastián.
  • The shipping fee will depend on the shipping method you choose.
  • Rates are for orders of up to 2kg. If you'd like to place a larger order, please contact us for pricing.
  • Orders are shipped on Mondays, Wednesdays, and Fridays until 6 p.m.
  • Orders placed over the weekend will be processed on Monday.
  • It's rare for our shipments to arrive late, but occasionally a package may get lost or arrive later than expected. If your package is delayed (more than 5 days from shipment), please contact us and we'll contact the shipping company to obtain as much information as possible and file a claim, if necessary.
  • We are not responsible for any errors the carrier may make, such as delays, additional fees and taxes, or lost packages. We are not responsible for any packages stolen from your door or mailbox.
  • If there is an error in the shipping address entered at checkout, please contact us as soon as possible so we can correct it. If the package has already shipped, we are not responsible for any additional shipping charges that may arise.

FREE SHIPPING

We offer free shipping for orders over €45 . At checkout, you'll see a box to select this option. Free shipping takes 48-72 hours to deliver.

LOCAL PICKUP IN DONOSTIA:

Pick-up location pending confirmation.

🌀 Return and Refund Policy – ​​Silento Studio

If you have received your order and ultimately decide that it is not what you expected, you can request a return by writing to us at hola@silentostudio.com , indicating in the subject: "Return order no. [your order number]" .

The deadline to report a return is 14 calendar days from the date you received your order. After this time, we will no longer be able to accept the return.

Please note the following:

  • The product must be in perfect condition , unused, with its original packaging intact and all the accessories it included.

  • We do not accept returns of :

    • Customized or custom-made products (such as XXL Merino Wool).

    • Digital products (tutorials, PDF guides, templates).

    • Books and magazines

If you choose to refuse the package upon delivery , €10 will be deducted for handling and return costs.


📦 How do I return a product?

  1. Package the product securely (ideally in the original packaging).

  2. Send it to the following address:

Silento Studio
Paseo Gabriel Aresti 8, 2A

20015 Donostia

Note: Return shipping costs are your responsibility. We do not accept postage collect packages. You are responsible for shipping until the package arrives safely.


💸 Refund

Once we receive the product and verify that everything is in order, we will refund you using the same payment method you used.

  • The refund will be the price of the returned products , minus the €10 handling fee, if applicable, and not including the shipping costs of the original order.

Silento Studio reserves the right to refuse returns that do not meet these conditions.


🗓️ Right of withdrawal

In compliance with European regulations on distance selling, you can exercise your right of withdrawal within 14 calendar days of receiving your order. The process is the same as indicated above.

WARRANTY

When you receive your order, please carefully check that it is correct and undamaged. You have 14 days from receipt of your order to file any claim for errors or damage.

ORDER CANCELLATION

If you made a mistake when selecting an item and would like to correct it, please contact us as soon as possible. Send us an email to silentostudio@gmail.com .

You can completely cancel your order FREE OF CHARGE as long as the package has not left its destination.

CHANGES IN POLICY

We reserve the right to update or change our policies as needed. These updates or changes will be posted here before implementation. For this reason, we recommend that you review this page before placing an order.

Frequently Asked Questions - FAQs

What can I do with the loom technique?

What can you make with fabric? 🙂 So many things! It depends on the type of frame you use and its size, but you can make everything from bracelets, bangles, necklaces, coasters, tablecloths, cushion covers, purses, bags, scarves, rugs... not to mention paintings and wall hangings.

What materials are used?

Traditionally, wool, cotton, linen, jute, hemp, and other cool materials and textures like raffia, recycled clothing, sheets, and cables are used. Where is the limit?

What do I need to get started?

The main thing is that you need a support that acts as a frame, thread for the warp and thread for the weft.

There are different types and sizes of frames, as well as accessories that make knitting easier and more enjoyable. You can see our accessories section HERE .

What is the difference between warp and weft?

The warp is the set of threads on which the loom is woven. They are placed lengthwise on the frame, or from the inside out on the circular frame, thus creating a base for weaving that is more or less dense.

The weft is made up of the fibers that "fill" the loom, passing through the warp. It is through different wefts and fibers that we create the design, patterns, and textures of our piece.

What are the basic points?

The Taffeta stitch is the most commonly used basic stitch. This stitch allows you to create many other patterns and designs on your loom. It consists of passing the weft thread over and under the warp.

The Soumak stitch creates a raised, braid-like pattern and adds volume and texture to the piece. It's widely used, especially in wall hangings (but not only!)

The fringes are added both to the base of the tapestry and to other parts of the piece, providing a very beautiful effect!

The brake stitch is used at the beginning and end of the piece to ensure the weft threads don't shift. There are several ways to do this stitch.

What is the difference between high warp and low warp loom?

You may have come across these two concepts floating around the internet and are wondering what they are.
These two types of looms are very different. Low-warp looms are pedal-operated and more complex to use, although they allow for finer and more elaborate work. They can weave fine, medium, and thick fabrics, with designs ranging from very simple to very complex. The more pedals, the more design options. Setting up the loom is complex and laborious.

High-warp or frame-style weaves are used today to make wall hangings, bracelets, purses, and other pieces where the design is done by hand. Weave frames come in many sizes, which are more portable and much easier to use. They consist of a "frame" with slots or pegs, where the warp is placed and woven.

At Silento Studio, for the moment, we only work with high-warp looms.

How much material do I need for my project?

There's no quick and easy answer to this question. Depending on many factors, you'll need more or less material: the size of the piece, your knitting style (tighter or looser), the thickness of the material (the finer the yarn, the more meters you'll need), the type of stitch you use (soumak uses more yarn than taffeta, for example)...

And although we don't want to have too many leftovers, it's better to have excess material than not enough, since we can reuse the leftovers in other pieces.

Experience is the best teacher! But you can always write to us and tell us your idea; we'd be happy to guide you.

What frame size do I choose?

It depends on the size of the pieces you want to create and also where and how you are going to use it.

Regarding size, keep in mind that small pieces can be created on a large frame. In fact, we offer a removable frame, adjustable to various heights to maximize the use of materials, where you can make pieces of various sizes. We also have a small frame (30 cm long) that can be used for many different projects, plus it's very manageable and easy to carry in your bag to the beach! 😉 It's the ideal frame for beginners on the loom, and also for children.

What do you recommend for me to start with?

Weaving with wool is different from weaving with cotton, silk, or other fibers. That's why we've created a Loom Starter Kit , which includes a frame and a mix of wool, cotton, and silk, so you can see, feel, and explore how each one works from the very beginning, and find what you like best.

If you already have a frame, you can choose the option WITHOUT a frame, and choose the fiber combination you like best.

And if you prefer to go it alone, you have plenty of materials to choose from, too.

Below you can see our recommendation for beginners.